Shipping Policy

Thank you for choosing Actiwe Mobility for your mobility scooter and electric wheelchair needs. We strive to provide you with the best shopping experience, including convenient and reliable shipping options.

Shipping Rates and Times:

• We offer free expedited shipping across the United States on all purchases over $100.
• Orders are processed and shipped from our warehouse in California the next business day.
• Expedited shipping typically takes 4 to 6 business days for delivery.

Order Processing:

• Orders placed before [12:00 pm] PST on business days will be processed and shipped the same day.
• Orders placed after [12:00 pm] PST or on weekends/holidays will be processed and shipped the following business day.

Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• You can track your order using the provided tracking number on our website or through the carrier's website.

Shipping Restrictions:

• We currently only offer shipping within the United States.
• We are unable to ship to PO boxes or APO/FPO addresses.

Delivery Issues:

• If you experience any issues with your delivery or have any questions about your order, please contact our customer service team at info@mercanglobal.com.
• We will do our best to resolve any delivery issues and ensure you receive your order in a timely manner.

Changes to Shipping Policy:

• We reserve the right to update or modify our Shipping Policy at any time. Any changes will be effective immediately upon posting the updated Shipping Policy on our website.

By placing an order with Actiwe Mobility, you agree to the terms of our Shipping Policy.

If you have any questions about our Shipping Policy, please contact us at info@mercanglobal.com.

Last updated: 04/26/2024